After Budget failed to return a call as promised for the fourth time in a row, I began to get irritated. None of their customer service people are actually unpleasant, they just don’t seem to be highly competent at things like getting addresses right, or remembering to return calls as promised, or not negligently including unexplained $1200 items on your bill. This morning I began to mention the possibility of legal action, whereupon signs of movement were noted. I’m not sure whether there was a direct connection, but I managed to speak to the Australasian Manager to whom my complaint had been escalated without anyone bothering to tell me. She offered to reduce my bill by a thousand dollars, attaining a level that was more reasonable for a three-day van rental.
Later, someone called me back because they had lost my credit card details. I shall withhold belief in this putative refund until I actually see it in my Visa bill.